Head to head · Customer support
Freshdesk vs Zendesk: help desk pricing for small support teams
Entry prices match ($19/agent/mo billed annually). The gap opens one tier up: Freshdesk Pro is $55, Zendesk Suite Professional is $115.
Zendesk
Freshdesk
- Biggest list-price gap$3,120/yrat 10 users, see the math
- Prices verifiedOct 15, 2026on both vendors' pages
- Full guideMore alternativesincl. free and open source
Freshdesk vs Zendesk pricing
| Plan | Billed annually | Billed monthly | Notes | Source |
|---|---|---|---|---|
| Freshdesk Growth | $19/agent/mo | — | 500 AI Agent sessions included once | source, Oct 15, 2026 |
| Freshdesk Pro | $55/agent/mo | — | Multilingual help desk, multiple SLA policies | source, Oct 15, 2026 |
| Freshdesk Enterprise | $89/agent/mo | — | Skill-based routing, sandbox, audit logs | source, Oct 15, 2026 |
| Zendesk Support Team | $19/agent/mo | $25/agent/mo | source, Oct 15, 2026 | |
| Zendesk Suite Team | $55/agent/mo | $69/agent/mo | source, Oct 15, 2026 | |
| Zendesk Suite Professional | $115/agent/mo | $149/agent/mo | source, Oct 15, 2026 |
"—" means the page didn't show that billing option in our check. Excludes taxes, add-ons and usage fees.
Annual cost, with the math
Freshdesk Growth vs Zendesk Support Team
10 users
Same cost
Freshdesk Growth: 10 × $19 × 12 = $2,280. Zendesk Support Team: 10 × $19 × 12 = $2,280.
25 users
Same cost
Freshdesk Growth: 25 × $19 × 12 = $5,700. Zendesk Support Team: 25 × $19 × 12 = $5,700.
Freshdesk Pro vs Zendesk Suite Team
10 users
Same cost
Freshdesk Pro: 10 × $55 × 12 = $6,600. Zendesk Suite Team: 10 × $55 × 12 = $6,600.
25 users
Same cost
Freshdesk Pro: 25 × $55 × 12 = $16,500. Zendesk Suite Team: 25 × $55 × 12 = $16,500.
Freshdesk Enterprise vs Zendesk Suite Professional
10 users
Save $3,120/yr with Freshdesk
Freshdesk Enterprise: 10 × $89 × 12 = $10,680. Zendesk Suite Professional: 10 × $115 × 12 = $13,800.
25 users
Save $7,800/yr with Freshdesk
Freshdesk Enterprise: 25 × $89 × 12 = $26,700. Zendesk Suite Professional: 25 × $115 × 12 = $34,500.
Per-seat list prices at annual billing. Real costs depend on seat minimums, promos, add-ons and your billing period. Run your own numbers.
Plan facts side by side
| Freshdesk | Zendesk | |
|---|---|---|
| Entry plan (annual) | Growth $19/agent/mo | Support Team $19/agent/mo ($25 monthly) |
| Mid plan (annual) | Pro $55/agent/mo | Suite Team $55/agent/mo ($69 monthly) |
| Upper plan (annual) | Enterprise $89/agent/mo | Suite Professional $115/agent/mo ($149 monthly) |
| AI agent | 500 AI Agent sessions included once; then $49 per 100 sessions | AI agents sold separately (see vendor) |
| AI copilot for agents | Freddy AI Copilot $29/agent/mo (Pro and Enterprise) | Copilot $50/agent/mo, paid yearly |
| Occasional agents | Day passes: $2 (Growth), $7 (Pro), $12 (Enterprise) | See vendor |
| Free trial | 14 days | See vendor |
"See vendor" = we couldn't confirm it on the pricing page.
Which should you pick?
Choose Freshdesk if…
- You want multilingual support and multiple SLA policies at $55 (Pro) rather than $115
- You have part-time helpers who can use day passes
- Email and ticketing are most of your support volume
Choose Zendesk if…
- You need Zendesk's broader ecosystem and integrations
- You already run Zendesk and its macros and workflows are deeply built in
- Your support is moving to messaging and you're evaluating Zendesk's Suite plans
Editorial view for 5-50 person teams. We haven't lab-tested either product, and neither vendor paid for this page. Outbound tool links may become affiliate links (disclosure); that never changes the prices or verdicts here.
Before you switch
Read when NOT to switch, check renewal dates on your current plan, and use the migration checklist. For more options, including free and open-source picks, see Replace Zendesk or Intercom.
Frequently asked questions
Is Freshdesk cheaper than Zendesk?
At the entry tier they're the same: $19/agent/mo billed annually. At the next tiers Freshdesk Pro ($55) matches Zendesk Suite Team ($55), and Freshdesk Enterprise ($89) is below Zendesk Suite Professional ($115). Checked Oct 15, 2026.
How much does AI cost on Freshdesk?
Freshdesk includes the first 500 Freddy AI Agent sessions once per account, then charges $49 per 100 sessions. Freddy AI Copilot is $29/agent/mo on Pro and Enterprise.
How much does Zendesk Copilot cost?
Zendesk's pricing page lists Copilot at $50/agent/mo, paid yearly.
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